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DANCE CLASS LIVE FAQS


Updated: 11.29.17

WHAT IS DANCE CLASS LIVE AND HOW DOES IT WORK?

Dance Class Live is the online platform bringing you 24/7 access to exclusive dance content, step-by-step online dance classes featuring the hottest routines, and opportunities to watch your favorite choreographers in both LIVE and previously aired interactive dance classes. Dance Class Live provides a platform for dancers, choreographers, and enthusiasts alike. Featuring industry professional choreographers like Ian Eastwood, Tricia Miranda, and more, Dance Class Live brings you the most dynamic choreography designed for all age and skill-levels. The dance world is always evolving, and Dance Class Live brings the evolution of dance to your preferred device so you can stay in-the-know as you sharpen your skills.  START YOUR FREE TRIAL TODAY

FREE TRIAL

Try us free for 1 month! If you enjoy your Dance Class Live trial, do nothing and your membership will automatically continue for as long as you choose to remain a member. Please note that free trial eligibility may vary by region.

LIVE SATURDAY MAIN EVENTS

Watch Dance Class Live on Saturday mornings at 10/11AM CST to experience live technical dance training taught by top choreographers and catch other exclusive content you can’t see anywhere else!

HOW CAN I PAY FOR DANCE CLASS LIVE?

DCL accepts all major credit cards. You can pay directly on the website through the secure payment system.

CAN I PAY FOR DANCE CLASS LIVE WITH CASH?

Because your account is linked to your credit card on file, DCL does not accept cash payment for the monthly membership and content.

ARE THERE ANY ADDITIONAL FEES ASSOCIATED WITH THE MONTHLY SUBSCRIPTION FEE?

Your monthly subscription includes all additional fees associated with Dance Class Live. Should you be interested in viewing special PPV content which may not be included in your subscription, there will be an additional charge per content.

STREAMING DANCE CLASS LIVE

All Dance Class Live videos are uploaded in HD quality (720 dpi at least). The quality of stream you experience from your preferred device will be based off a few variables:

o Your current Wi-Fi/internet signal strength, & speed.

o Your preferred devices streaming settings

HOW FAST DOES MY INTERNET NEED TO BE TO STREAM DANCE CLASS LIVE?

Your Internet service needs to run at a speed of at least 5 MBPs for streaming HD content.

WHY AM I SEEING A MESSAGE THAT THERE’S A PROBLEM WITH MY PAYMENT METHOD?

You’re seeing this alert because our Admin System has had an issue validating your card information, or there may be insufficient funds. If you feel that this may be an error, please contact  Customer Support  or Update Payment Method to update/verify your credit card on file.

HOW DO I UPDATE MY PAYMENT INFORMATION?

You can update your payment information by logging in and clicking your name in the upper right corner. Then navigate to Update Payment Method.

HOW DO I ACCESS MY DCL BILLING HISTORY OR MONTHLY INVOICE?

You can update your payment information by logging in and clicking your name in the upper right corner. Then navigate to Billing Details.

WHY CAN’T I CONNECT TO DANCE CLASS LIVE?

Connectivity issues can be a result of many different things. Feel free to connect with our Customer Support team & file a ticket on the issue you’re having.

DANCE CLASS LIVE SAYS MY ACCOUNT IS ALREADY IN USE WHEN I TRY TO WATCH?

This alert means that one of the devices connected to your account is currently accessing content within the DCL atmosphere. Sign off DCL from any other devices & try logging in again.

HOW DO I CHANGE MY PASSWORD?

Change your password by logging in and clicking your name in the upper right corner. Then navigate to Change Password.

HOW DO I CANCEL MY SUBSCRIPTION?

You may cancel your subscription by logging in and clicking your name in the upper right corner. Then navigate to Billing Details and click on Cancel Membership.

HOW DO I RE-ACTIVATE MY SUBSCRIPTION?

Log into your DCL Account and go to your Account Page, click Billing Details and update your Payment Method. Once you have updated your payment method and click Re-Activate Membership, your payment method will be automatically charged the monthly subscription fee and your DCL Membership will be re-activated.

WANT TO CONTACT US?

You can contact Dance Class Live by emailing us at info@danceclasslive.tv or by clicking this link: Contact Us

 
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